Returns & Refunds Policy

As a consumer in the European Union you may withdraw from your purchase within 14 days of receiving the goods, without giving a reason. To meet the deadline it is enough to tell us you want to withdraw before the 14 days end. This right applies to standard products; for other rules, see section 7 about faulty items.

Email info@koranutri.com with your order number, the item(s) you are returning and whether you want a refund or an exchange. We will reply with return instructions and the return address. Please do not send anything back before hearing from us.

• Items must be unused and undamaged, in their original condition and packaging.
• Cables and adapters must be returned with all included parts, straps and accessories.
• Custom-printed phone cases made to your own design cannot be returned unless faulty.
• Please pack the items so they are protected in transit; if possible, use the original shipping box.

Ordered the wrong length, colour or model? You may exchange an item for a different version of the same product, subject to stock availability and the condition rules above. We aim to offer one free exchange per order; if the version you need is out of stock, we will refund you and you can order it separately.

Return shipping is paid by the customer unless the item is faulty or we shipped the wrong item — in those cases we cover the return postage. We recommend sending returns with a tracked service and keeping the proof of posting until your refund is confirmed. Returned items remain your responsibility until they reach us.

We process refunds within 14 days of receiving the returned goods. Refunds are issued to the original payment method used for the order, including the standard shipping cost (€4.90) where the full order is returned. If only part of an order is returned, the free-shipping threshold no longer applies and the €4.90 shipping fee is deducted from the refund.

If you receive a damaged, faulty or incorrect product, tell us within 14 days of delivery at info@koranutri.com with your order number and photos of the item. We will replace it or refund it at no cost to you, including the return postage. Your statutory warranty rights under EU consumer law remain unaffected.

• Items that have been worn, washed or damaged after delivery.
• Items returned without their original packaging or included parts.
• Custom-printed items made to your personal design (see section 3).
• Returns sent to us without prior contact, or received after 14 days from delivery.

Questions about a return, exchange or refund: email info@koranutri.com. See also our Shipping Policy and Terms of Service.